Does every small business need a full-time coordinator?

Not necessarily full-time, but someone identifiable should own the statement contact path, vendor follow-up, and periodic checks.

Is the coordinator the same as a lawyer?

No. Legal counsel can advise. The coordinator handles operational accessibility of the digital service.

What belongs in the statement about the coordinator?

A real way to report problems and get a response, with enough identity that visitors know who is accountable.

Accessibility coordinator for websites, role, responsibility, and practical setup

Publishing a widget and a PDF statement is not ownership. Ownership is a person who receives reports, opens tasks, and verifies fixes after the next marketing campaign breaks a form.

What the role covers

Keeping the accessibility statement accurate
Routing visitor reports
Scheduling rechecks after major releases
Choosing vendors who do not sell magic-compliance myths
Tracking open defects until closed

How tiny teams cover it

The owner can be the founder, office manager, or marketing lead, backed by a technical partner. What matters is continuity, not a fancy title.

Cadence that works

Monthly: spot-check home, contact, and checkout with keyboard
Quarterly: refresh the statement date and known limitations
After launch of a new template: full path test before ads spend

Working with vendors

Require deliverables: issue list, fixes, and a retest note. Do not accept "we installed a plugin" as the whole project.